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Technical Support Solutions

It is important in today’s technology marketplace to build strong customer loyalty through resolving their technical troubles quickly, courteously, and accurately. DeeDoc Consulting’s Technical Support Solutions gives your enterprise the freedom to focus more on your core business, while simultaneously providing your customers/end-users a top-quality and less frustrating support experience. DeeDoc Consulting provides Tier 1-3 technical support services via inbound calls, emails, live chat, and remote support.

The scope of our services includes, but is not limited to:

  • Resolving technical repair issues
  • Submitting service requests
  • Providing warranty services
  • Reverse logistics
  • Repair and refurbishments
  • Software licensing

DeeDoc has a refined business process outsourcing program that leads our technical support solutions to provide the following benefits:

  • Expertise – extensive access to skilled technical support engineers
  • Scalability – staffing options to handle various levels of call volumes
  • Consistent 24/7 support
  • Multi-language support
  • Access to latest technology

We provide outsourced technical support solutions for these types of industries:

  • Telecommunication
  • Financial
  • Consumer Electronics
  • Software Developers
  • Original Equipment Manufacturers

ABOUT DEEDOCX

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Nigeria Office

140 Borno Way,
Ebute Metta, Lagos. Nigeria
Tel: 0812 8082225
Tel: 0814 1349601

Worldwide Office

1307 East Millbrook Road,
Raleigh, North Carolina 27609
United States
Tel: +1 919 876 4000
Email: support@deedoc.com